Privacy Policy

This Privacy Policy explains how ECI Glass, a brand of Ericsson Cable Industries (“we”, “us”, “our”), collects, uses and protects personal data when you visit eciglass.com or contact us through it. We follow the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023, as they apply to us.

1. Who we are

ECI Glass (Ericsson Cable Industries), VPO Moginand, Nahan Road, Kala Amb, District Sirmaur, Himachal Pradesh – 173030, India. We are an automotive glass manufacturer. This website gives information about our company and products and lets you send us enquiries.

2. What we collect

We only collect what you choose to give us, plus basic technical data needed to run the website securely:

• Enquiry form: your name, email address, phone number, subject and message.
• Job applications: the details you enter in our Careers form, which is hosted on Google Forms.
• Emails and calls: whatever you share when you write to or call us.
• Technical data: your IP address, browser type and the pages you request, recorded automatically by our web server and security tools.

We do not use analytics, advertising or tracking cookies, and we do not knowingly collect sensitive personal data such as financial or health information through this website.

3. Why we use it

• To reply to your enquiry and send quotations, samples or product information you ask for.
• To process and deliver orders and maintain business records.
• To assess job applications.
• To protect the website against spam, fraud and attacks.
• To meet legal, tax and regulatory requirements.

We do not sell or rent your personal data, and we do not use it for unrelated marketing without your consent.

4. Your consent

By submitting a form or contacting us, you agree that we may use your personal data for the purposes above. You can withdraw your consent at any time by writing to our Grievance Officer. Withdrawal does not affect anything we did before it, and we may still keep data where the law requires us to.

5. Who we share it with

Only with service providers who help us run the website and our business, and only as much as they need:

• Hostinger, our web hosting provider, which stores the website and form submissions.
• Google, which hosts our Careers form.
• A spam-protection (CAPTCHA) service that checks form submissions are made by real people.
• Logistics, banking and professional advisers, where needed to complete an order or meet a legal obligation.
• Government or law-enforcement authorities, when required by law.

Some of these providers may store data on servers outside India. Where they do, we rely on their security commitments to protect it.

6. How long we keep it

We keep personal data only as long as needed for the purpose it was collected for, or as long as the law requires (for example, tax and accounting records). After that we delete it or make it anonymous.

7. How we protect it

We use reasonable security measures, including encrypted (HTTPS) connections, restricted access to form submissions, and spam and attack protection. No website can be completely secure, but we work to keep your data safe.

8. Your rights

Subject to applicable law, you can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct or update it if it is wrong or incomplete;
• delete it when it is no longer needed;
• stop using it, by withdrawing your consent;
• address a complaint about how we handled your data.

You may also nominate another person to exercise these rights on your behalf in the event of your death or incapacity. To make any request, contact our Grievance Officer below.

9. Cookies

Our website only uses small cookies that are needed for it to work properly, for example to remember display preferences or protect forms from spam. We do not use cookies to track you across other websites.

10. Children

This website is meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their data, please contact us and we will delete it.

11. Grievance Officer

For any question, request or complaint about your personal data, please contact:

Grievance Officer
ECI Glass (Ericsson Cable Industries)
VPO Moginand, Nahan Road, Kala Amb, District Sirmaur, Himachal Pradesh – 173030, India
Email: grievance@eciglass.com

We will acknowledge your request promptly and aim to resolve it within 30 days.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.